Warranty Registration
Thank you for choosing this product from Bosch. We hope that it will give you excellent service. Registering now will enable us to keep in touch with you about this product and any new products or services we introduce. It also helps us to deal with any warranty claims, should you need to make a service call in the future.
Customer Survey
Please help us to learn more about you and what you think of our products. This information is really useful to us and will help us to develop and design the products of the future. We appreciate you giving us as much information as you can but will understand if you prefer not to answer all of the questions.
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Terms and Conditions
Bosch Warranty
Warranty is valid in country of purchase only. This warranty is given by BSH Home Appliances Pty Ltd, 7-9 Arco Lane, Heatherton Victoria 3202 (for purchases in Australia) or BSH Home Appliances Ltd, Unit F2, 4 Orbit Drive Mairangi Bay Auckland (for purchases in New Zealand), ‘the Company’.
This appliance is warranted by the Company to be free from defects in materials and workmanship for a period of 2 years from the date of purchase. The benefits offered by this warranty are in addition to your rights and remedies under Australian Consumer Law or New Zealand law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and New Zealand law. You are entitled to a replacement or refund for a major failure and for compensation for any reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In the event of a minor failure, the Company reserves the right to choose to repair or replace the appliance.
To make a warranty claim, you must be able to supply proof of purchase. In the first instance, you should call Customer Care Australia - 1300 368 339 / New Zealand - 0800 807 723. The Company will create and retain a computer record of your application. The Company will bear any expenses incurred for warranty claims, excluding the cost of transport of the appliance for service or the service agents travelling costs to and from your home if you live outside the service area of the Company or one of its service agents.
This warranty shall not apply in the following cases:
i) any defect or damage which is a result of repair, alteration or modification carried out without the written permission of the Company.
ii) the use of parts not manufactured, sold or approved by the Company are used in any replacement or repair.
iii) the product is operated on an electrical, gas or water supply which exceeds the ratings specified on the rating plate.
iv) the product is damaged as a direct result of incorrect installation or being used for a purpose for which it not designed, sold or otherwise not in accordance with any specified instructions for use.
v) if changes occur in the condition or operational qualities of the product due to incorrect storage, mounting, climate or any other influence outside the control of the Company.
vi) the product is damaged as a result of operating the appliance when it was known to be defective.
vii) when parts requiring replacement due to normal wear and tear including the replacement of the following parts: lenses, globes, glassware, fuses, filters, bags and similar parts were not replaced.
viii) when the clearing of blockages in pumps and hoses did not take place.
ix) when damage is caused directly or indirectly by utility supply problems, insect attacks, lack of user care, electrical storm damage or incorrect power supply.
Privacy Statement of BSH Home Appliance
BSH Home Appliances Pty Ltd appreciates your interest in its products and your visit to this website.
BSH Home Appliances respects your Privacy
The privacy of your personal information is important to us. Personal information collected during visits to our websites is handled according to legal requirements including the Commonwealth Privacy Act 1988. BSH websites may include links to other websites which are not covered by this privacy statement and for which BSH has no responsibility.
Collection of Personal Information
We collect and store personal information you may provide when you visit the website, for example when you register a product, contact us, subscribe to our newsletter, complete a survey or enter a competition. The personal information you may provide includes your name, address and contact details but may also include more detailed information about you.
Cookies and how they work
When you visit our websites our web server automatically records the name of your internet service provider, the website from which you visit us, the websites you actually visit and the date and length of your visit. BSH may use cookies and active components (e.g. JavaScript) to follow the preferences of our visitors and optimize our websites accordingly. You can reset your browser either to notify you when you receive a cookie, or to refuse to accept cookies. Please note that certain areas of most sites may not function properly if you reject a cookie.
Use and Disclosure of Personal Information
BSH will use your personal information for the purposes of technical administration of websites, customer service and administration (including to contact you), product development, surveys and marketing, and only to the extent necessary in each specific case. We may need to disclose your personal information to third parties outside BSH for our business purposes, such as to agents, contractors and service providers (eg mailing houses). We will not otherwise disclose your personal information unless we have informed you or you have consented or we are otherwise permitted or authorised to do so by law.
Security, Access and Accuracy
BSH uses security measures in order to protect the personal information we hold against unlawful or improper use or disclosure including against manipulation, loss, destruction or access by unauthorised persons. Our security procedures are continually enhanced as new technology becomes available. You may gain access to your personal information which BSH holds. You should contact us if you believe that the personal information which BSH holds about you may be inaccurate.
Freedom of choice
We would like to use your personal information to inform you about our products and services and request your opinion, where applicable. Naturally your participation in such campaigns is voluntary. Should you not consent, you can inform us at any time. For further information we refer you to the local website-services.
Contact
For information, helpful suggestions, requests for access or complaints regarding the handling of your personal information, you can contact our Privacy Officer:
Privacy Officer
Data Protection and Information Security Department
BSH Home Appliances Pty Ltd
7-9 Arco Lane
Heatherton, VIC 3202
Email: bshau-disec@bshg.com